This research project with Finder.com.au was my 9-weeks project with Harness Project. During the whole period of the project, my mentors Nathanael Coyne and Stephen Collins guided me in experiencing working as a UX designer.
This case study covers the research brief, personas, user research, hypothesis, low fidelity & high fidelity wireframe, usability testing and key challenges faced during the project.
An in-depth case study was written on Medium – Check it out here.
| Location: | Timeline | Tools | Deliverables |
| Australia, Brisbane | May ‘18 – July ‘18 | Trello, Slack, Zoom & Sketch | User Interview, Persona, User Flow, Journey Mapping, Prototype & Usability Testing |
Overview
Finder.com.au is a financial comparison website. They compare financial related matters including credit cards, home loans, health insurance, car loans, credit score and many more.
Problem
Finder’s mission is to help customers make better decisions on everything. A large focus for Finder is to increase the number of returning users to the website
Role
As a UX designer, I was tasked to conduct stakeholder interview, user interviews and research, provide artefacts such as user personas, user journey map, empathy mapping wireframes, lo-fi and hi-fi prototypes.
Outcome
The final week, my colleagues and I presented our findings to the product manager which included a collective research report of all the findings, my solution which summarise the key task undertook and insights. I presented my part of the user interviews, user persona, customer journey map, wireframes, clickable prototype and usability testing.
Updates
As of 15 October, Finder.com.au has updated their website accordingly including adding some personalization text on the front home page and creating a member-only benefits ad requiring users to sign up and log in to access more features
I wrote an in-depth case study about my design process for Finder.com.au – check it out!